What clients use WordPress website support for

10th May 2020

WordPress website support and maintenance packages

Considering a WordPress website support package for your own website, but not sure if you’d make the most of it? Here are some of the top tasks we do for our support and maintenance clients.

Considering a WordPress website support package for your own website, but not sure if you’d make the most of it?

Peacock Carter have worked with WordPress since 2006, and since then have worked with a range of small business, corporate and non-profit clients to support their websites day-to-day. Here are some of the top tasks we do for our support and maintenance clients.

If you’re looking for WordPress help in Newcastle or Gateshead, you may find the linked article helpful too!

WordPress security updates

WordPress website security updates for core and plugins

One of our key tasks is to ensure that WordPress and all of your website’s plugins are up to date.

Updating WordPress core and any plugins you have installed is key to ensuring the security of the website, though this usually quite a small portion of the support work we carry out for our clients, as some tasks can be automated or semi-automated.

New feature development

WordPress website development by UK agency Peacock Carter

A much larger proportion of WordPress support time is used to define, design and build new features for your website. This could be anything from improving your website’s search engine friendliness (see our SEO audits, below), adding a membership area, integrating WooCommerce to take payments through your website, or more bespoke functionality. The larger the project, the more support hours you’ll require of course – and we can also provide these WordPress development tasks on an ad-hoc basis.

We work with clients to develop a roadmap of features and functionality to be added to your WordPress website over time, allowing you to continue to adapt and thrive in your sector.

SEO audits

WordPress SEO audits for websites

Auditing your website is often something we undertake as part of WordPress website maintenance as a housekeeping task to check on the health of your website, including website loading times and performance in search engines. Our SEO audits for WordPress websites can be undertaken as part of ongoing support contracts, giving you a prioritised, actionable list of items and areas to improve on your website to improve search engine friendliness and user experience on your website.

Training and documentation

WordPress training courses in the UK

We also allow clients on WordPress support contracts to book training sessions as part of their support contract. These can be key to your inhouse teams making the most use of your WordPress website, and are invaluable in giving your team confidence to manage your website on a day-to-day basis.

Training might be shorter, more informal training sessions delivered by video call, or fully-fledged half-day or full-day WordPress training courses delivered at their premises.

Documentation is also a key factor for many clients, delivering step-by-step guides on how to use particular functionality on your website which can be shared across your team, or company-wide.